1. Scope and Contract Partners

1.1 The following general terms and conditions (hereinafter referred to as the "Terms and Conditions") fully apply from the moment of purchase and delivery of goods from the Bianka Koben Online Shop, concluded between Bianka Koben Online Shop, concluded between Bianka Koben, L’Essert 8, CH-1473 Fribourg, Company Number: CHE-344.918.790, (hereinafter referred to as " Bianka Koben ") and you the consumer, irrespective of the means of communication used, with a delivery address in Europe. Any provisions which are in conflict or different from these conditions are not applicable, unless Bianka Koben has previously openly agreed in writing. These Terms and Conditions also exclusively apply should Bianka Koben unconditionally provide services and supplies in deviation from the following Terms and Conditions.

1.2 The acquisition of Bianka Koben goods on the Online Store is reserved exclusively to end-consumers fulfilling the following requirements: - Residence and delivery address in Europe, - NOT concluding the transaction for the purpose of their commercial or independent professional activity. Bianka Koben reserves the right to decline your offer to conclude a contract if an order of a significant amount of the same product is placed for delivery to the same person or address - Having completed the 18th year of age at the time of the order. If you are under 18 years old, then the participation of your parent or guardian shall be required.

1.3 Personal data provided within the framework of the use of this website are processed and stored in compliance with the Privacy Policy. You are responsible for the data provided in the designated areas. In addition, you represent that your data provided is truthful and complete.

1.4 Through the ordering of goods from the Bianka Koben Online Store you confirm having read carefully beforehand these Terms and Conditions and the Privacy Policy and declare to be unconditionally bound by the Terms and Conditions and the Privacy Policy. The present Terms and Conditions and the Privacy Policy may be amended at any time, thus you are made aware that before placing your order you should read the current applicable version of the Terms and Conditions and of the Privacy Policy. During the ordering process on the Online Store website www.biankakoben.com, you have the option to view, download and print the Terms and Conditions and the Privacy Policy in their current version by clicking on "Terms and Conditions" or on "Privacy Policy".

2.Placing of order and conclusion of the contract

2.1. The selection of goods displayed in the Bianka Koben Online Store does not constitute an offer from Bianka Koben in the legal sense, but only a non-binding invitation to you to transmit to Bianka Koben offers to conclude a purchase contract with respect to the goods displayed.

2.2. After having collected the selected good(s) in the shopping bag you have to subscribe as a costumer resp. register and provide the requested information in the login-mask. By clicking on "PROCEED TO PAYMENT" your are invited to choose the payment option stipulated. You complete your order by clicking on "CONFIRM & PAY". Prior to completing your order, you have the possibility to view, change or delete at any time your order information in your shopping bag. With the completion of the order process by clicking on "CONFIRM & PAY" you are making a binding offer to purchase the goods contained in the shopping bag (order).

2.3. Following your order placement, you will receive an automatic order confirmation by e-mail which includes the order number, the list of goods ordered and the confirmation of receipt of your order at Bianka Koben. This automatic order confirmation does not constitute acceptance of your offer, but it only confirms to you that your order has been received by Bianka Koben.

2.4. Bianka Koben has, in its sole discretion, the right to decide whether it will accept your offer to purchase the ordered goods or not. Any acceptance is usually notified within 14 days of receipt of your order via e-mail in the form of a delivery confirmation. The contract is only concluded through the declaration of acceptance of Bianka Koben issued in the form of the delivery confirmation, and is limited exclusively to the goods which are listed in such confirmation. No contract shall be concluded with respect to any goods for which a delivery confirmation has not been issued. This applies irrespective of whether funds have been charged from your account or not. In the event that funds have been charged from your account whilst your purchase offer has not or not fully been accepted by Bianka Koben, then you will be refunded with respect to any such amounts.

3. Delivery, cancellation of non-deliverable goods, termination and transfer of risk

3.1. You can have the goods delivered to the delivery address provided by you or collect at Bianka Koben -Offices chosen from the "Click&Collect". Deliveries and collections are possible exclusively within Switzerland. In case of collection, goods are only handed out after presentation of identification and the delivery confirmation which you have received via e-mail. Collections must be made within 14 days of the sending of the delivery confirmation.

3.2. With the delivery confirmation you will receive the tracking number through which you can track the status of the shipment of the goods. Unless otherwise specified, the term of delivery to the delivery address or the Click&Collect is usually up to 5 working days from receipt of the delivery confirmation. Terms of delivery and delivery dates are not binding. In the event of delays in delivery exceeding 30 days, your are entitled to accept a new delivery date or withdraw from the contract. 

3.3.  Bianka Koben is not obliged to keep the entire range of goods in the Online Store permanently available. If the goods displayed on the Online Store are temporarily or permanently unavailable or temporarily or permanently not deliverable due to force majeure (e.g. due to strikes, lockouts, riots of all kinds, energy and raw material shortages, natural disasters, impossibility of use of means of transportation or of telecom networks, untimely delivery by suppliers of Bianka Koben, hindrance of operations, laws and other enactments, etc.) or due to other reasons for which Bianka Koben does not bear responsibility, then Bianka Koben always reserves the right to cancel your accepted order with respect to the goods thus affected, or to withdraw from the contract. You will be informed immediately about any such step. In case you have not collected your goods in the Click&Collect Office within 14 days of the sending of the delivery confirmation, Bianka Koben assumes that you want to dissolve the purchase contract. Any payments already effected will be refunded within 14 days from cancellation of the orders, contract withdrawal, or dissolution of the purchase contract. The refund will be made in the same form of payment used in the original transaction. Any further claims, in particular claims for damages, are excluded.

3.4. The risk of accidental loss or deterioration of the goods sold is transferred to you with the handover of the goods to you or to the recipient designated by you.

4. Prices and shipping costs

4.1. All prices published on the websites are final prices and thus include the statutory Swiss VAT valid at the time of ordering. Bianka Koben will not take in charge custom taxes that might occur on deliveries outside of Europe and it’s the responsibility of the buyer to unknowledge the custom tax amount of its country. The respective shipping costs in case of deliveries and any additional costs are visible in the "SHOPPING BAG" and will be added to your order, in case you are subject to such costs.

4.2. If the prices of certain goods ordered are manifestly wrong, then Bianka Koben has the right to cancel the placed order. You have then the option to order anew the goods at the correct price.

5. Payments

5.1. Bianka Koben offers exclusively the payment methods listed in the ordering process. Bianka Koben reserves the right to exclude certain payment methods.

5.2.  Payments by credit card are subject to validation checks and authorization by your financial institution. By clicking "PROCEED TO PAYMENT" you confirm to be the rightful owner of the used credit cards. The possibility to complete the order and the authorisation of your chosen payment method is subject to the outcome of the verification process.

5.3. Only payments from accounts located within the European Union (EU) Norway and Switzerland will be accepted. You shall bear all costs related to the financial transaction.

5.4. Upon approval of the payment method by Bianka Koben your account will be charged with dispatch of the delivery confirmation.

6. Retention of title

6.1. Until full payment of the purchase price the goods supplied remain the property of Bianka Koben. 

6.2. Pledges, assignments or other encumbrances of the goods owned by Bianka Koben are not allowed. If third parties seize the goods, you are obliged to point out the ownership of Bianka Koben and to immediately notify Bianka Koben in writing.

7. Right of withdrawal

7.1. You have the right to withdraw from the contract concluded in accordance with the following information on the right of withdrawal:

a) Information on right of withdrawal:

You have the right to cancel your declaration of acceptance of the contract without stating a reason within fourteen (14) days. The stated period of time starts on receipt of the goods at the recipient. You have to exercise the right of withdrawal by means of a clear declaration (e.g. by fax, email, letter, electronic return process). For this purpose, you can use the enclosed standard withdrawal form. You can also find the standard withdrawal form or a clear declaration on our website www.biankakoben.com by clicking on "Returns" and you can electronically complete, download, and submit it. We will acknowledge receipt of your withdrawal without delay. You can also exercise your right of withdrawal by sending back the received goods with the intended return and completed withdrawal form or by returning the received goods in a Click&Collect Office in Switzerland together with the delivery note. To comply with the stated withdrawal period it is sufficient to dispatch the notice of withdrawal or the goods in time.

The notice of withdrawal or the goods to be returned are to be sent to:

Bianka Koben 
L’Essert 8 
1473 Fribourg, CH

In case of a notice of withdrawal by e-mail: 


In case of cancellation via electronic return process on the Online Store www.biankakoben.com - click on:


In case of a notice of withdrawal by phone:

+41 (0) 766990204

In case of cancellation by returning the goods, the goods are to be sent in their original packaging, with no worn stains or odours and with the corresponding label to: 

Bianka Koben 
L’Essert 8 
1473 Fribourg, CH

In case of return of goods in a Click&Collect Office you are referred to the selection under the Online Store-Website http://www.biankakoben.com.

b) Standard withdrawal form:


c) Consequences of withdrawal:

In the event of an effective cancellation we will refund the received payment including the original delivery costs without delay, but at the latest within 14 days of receipt of your notice of withdrawal. Additional costs incurred to you by selecting another delivery method than standard delivery are not refunded or a surcharge of 9fr._ if you didn’t play for delivery in Switzerland and 30€ if ou didn’t pay delivery in a country outside of Switzerland. We are using the same means of payment for the refund you have used for the payment of the goods, unless we have specifically agreed otherwise. 

You must send back the goods to us or hand them to one of our Click&Collect Office no later than 14 days after we have received your notice of withdrawal. Standard return costs are covered by you if you. We recommend to send return packets with tracking number as we wont take responsibility if the packet doesn’t reach our department. We have the right to refuse to make the refund until we have received the goods or you have provided prove that you have sent them back or handed them to a Click&Collect Office.

You must not reduce the value of the goods you wish to return. You have to provide compensation for such reduced value if the deteriorated condition is the result of your handling of the goods exceeding the usual verification of the characteristics, quality and functioning. Verification of the characteristics, quality and functioning is understood as testing and fitting the goods the way it is possible and normal in a retail store. Consequently, you can avoid reimbursing us by treating the merchandise not as your own property and avoiding everything that could reduce its value.

d) Exclusion of withdrawal:

The right of withdrawal does not apply inter alia to contracts: -  for the delivery of sealed products which for reasons of public health a return is not appropriate, and you have removed the seal after delivery (such as underwear, swimwear, socks, caps, etc.), -  for the delivery of goods which are not prefabricated and for which the fabrication an individual selection or modification of you is decisive, or which are clearly tailored to your personal needs. 
End of the information on right of withdrawal.

8. Warranty

8.1. You can invoke the statutory warranty regulations for defects of the goods, unless otherwise agreed. Any defects have to be notified to Bianka Koben without delay. 

8.2. Any warranty is excluded if you have yourself caused a defect through modification of the goods.

8.3. Bianka Koben declines any warranty with respect to the accuracy and security of any information transmitted or retrieved from its website. Similarly, no warranty - implied or otherwise - is assumed for any information published on the website with respect to the goods, such as their descriptions, colours, materials, texture, quality, etc. Any deviations in this respect do not constitute defects.

9.Liability and limitation of liability

9.1. Bianka Koben is fully and exclusively liable (1) for damages which have been caused by intent or gross negligence, (2) whenever Bianka Koben has maliciously concealed a defect, (3) if a specific guaranteed feature is missing, (4) in the event of injuries to life, body or health, or (5) for claims under mandatory product liability laws. In the event of a breach of substantial contractual obligations, the compensation shall be limited to such damages which were foreseeable and typical to the contractual relationship at issue upon conclusion of the contract (substantial contractual obligations are those the fulfillment of which allows the proper execution of the contract and on the compliance of which you may rely on a regular basis). To the extent that Bianka Koben has issued with respect to the goods or parts thereof a quality and/or durability warranty, it shall be liable under such warranty.

A liability of Bianka Koben which would go beyond what is described in the preceding paragraph is expressly excluded, irrespective of the nature of the claim asserted.

9.2. To the extent that the liability of Bianka Koben is excluded or limited, such exclusion or limitation also extends to its legal representatives and vicarious agents, to the extent that you would assert any claims against them.

9.3. Bianka Koben does not guarantee the accuracy and security of the information transmitted or retrieved through its website. Similarly, no guarantee - implied or otherwise - is assumed for information about the goods appearing on the website, such as descriptions, colours, materials, texture, etc.

10. Intellectual property rights

10.1. The contents of the website, including the text, images, photographs, graphics, sounds, etc. (hereinafter referred to as "design elements") and the software are protected by copyright. The copyrights and trademarks and all other intellectual property rights with respect to the design elements and goods published in the Online Store are the property of Bianka Koben or of its licensors. The intellectual property rights may be reproduced, published, transmitted, modified, or used in any other way only by Bianka Koben or its licensees, unless the use by third parties has been previously expressly approved in writing by the legitimate owner.

11. Assignment of rights and obligations

11.1. Bianka Koben has the right at all times to assign or to transfer its rights and duties under the contracts with you, in whole or in part, to third parties.

11.2. You are not entitled to transfer, assign or encumber, wholly or in part, any rights or obligations under the contracts with Bianka Koben to third parties without the prior consent of Bianka Koben.

12. Notices

12.1. Any notices can be sent to Bianka Koben Customer Service as follows:

In writing by post:

Bianka Koben
L’essert 8 
1473 Fribourg, CH

By e-mail:


By telephone:

+49 (0) 766990204

12.2. With the use of the website http://www.biankakoben.com you accept that we send you notifications via e-mail to the e-mail address you have specified in fulfilment of our legal and contractual obligations or provide information on such website.

13. Severability

13.1. If any provision of these Terms and Conditions is or becomes, wholly or in part, invalid or void, or contains gaps, then this shall not affect the validity of the remainder of these Terms and Conditions.

14. Waiver

14.1. In the event that Bianka Koben should not insist in requesting from you fulfilment of the contractual obligations or should fail to exercise the rights available to it, then any such behaviour shall not constitute a general waiver. You shall remain bound to fulfil your contractual obligations unless Bianka Koben notifies you an express waiver in writing.

15. Privacy Policy

15.1. Bianka Koben, with its registered seat at L’Essert 8, CH-1473 Friburg assumes full responsibility for all personal information that you transmit when using the Bianka Koben Online Store. As part of its Privacy Policy, Bianka Koben explains how personal data are processed and protected by the company. The full Privacy Policy can be found here or in the footer of the Online Store-website: www.biankakoben.com

16. Applicable law and jurisdiction

16.1. Any contract between Bianka Koben and yourself is subject to Swiss law. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) and of any other intergovernmental convention is excluded.

16.2. The place of jurisdiction is Fribourg/Switzerland.